Remote Access using Zoom
If a remote support session is required for technical issues or for a consultation we will connect to your system using a screen-sharing service called Zoom. We will send you an email with a link to connect (eg https://zoom.us/j/12345678).
Click the link to start the session (note: if you have not used Zoom before you will be asked to install a small application). Once installed you will be able to join the meeting.
Click Join with Computer Audio to be able to talk to the Optuma technician (using a headset and microphone is preferred) and then click the Share icon to share your screen (if using multiple monitors chose the screen with Optuma running).
Once the screen is shared we will send a request to take mouse and keyboard control. You can regain control at any time by clicking anywhere on your screen. When you move your mouse to the top of the screen a Zoom menu will drop down giving you more options, such as mute, pause, or to stop the screenshare:
You can leave the meeting by closing the Zoom window.