Providing exceptional and timely support continues to be a staple of our company since 1996.
Contact our support desk at help.optuma.com for any help with your software or data. You’ll be pleasantly surprised how soon you get a response from our experienced support team.
When does support turn into a consultation? This depends on how long it takes to assist you. We limit support experiences to 10 minutes unless the issue concerns our services.
We produce quality videos, articles, and resources to ensure a quick answer to support issues. If your need is longer, we’ll let you know if it’s beyond the scope of typical support and will discuss setting up a consultation with you.
Consulting fees are quoted as an hourly charge and billed in 6-minute increments with a 30-minute minimum. If onsite consultation is required, additional costs for travel and accommodation expenses will be added to the consulting fee.