Troubleshooting and FAQs

Are you having issues getting Optuma to work? You may find the solution you are looking for here.

Antivirus and Security Software

Occasionally security software can cause problems for Optuma, such as inhibit connection to our servers or return false virus alerts when downloading data. To see how to add Optuma to the “trusted” list in your security software see here:


This section contains articles that are common questions and support issues.


Troubleshooting Optuma.