Workbooks open very slowly after updating Optuma

Author: Optuma Team Last updated: Sep 22, 2020 11:29


After updating Optuma workbooks that opened quickly (within a few seconds) in the older version now take a lot longer (minutes) to open. Once open the chart speeds are normal (adding tools, changing pages, etc).


This issue has been found to occur by live scans being ran by antivirus programs. Bitdefender Free Edition seems to be the most common cause, however it can happen with other security programs as well. The changes to Optuma files after an update seems to increase the security scans being performed.


The majority of Antivirus programs allow for program files and folders to be excluded from scans, as they are trusted items. For information on how to do this for the most popular antivirus programs refer to the following page: