Kaspersky searches for viruses by looking in files for partial matches or “fingerprints” of a virus. While it is rare, it is possible that a build of Optuma has a small portion that matches the fingerprint of a virus. As we control the whole Optuma building process, we can be sure that all Optuma files are virus free and this is what is termed a false positive.
To prevent issues with downloading data or installing updates see below.
By adding Optuma to the exclusion list in Kaspersky’s settings, potential software issues can be avoided. You will be able to access Kaspersky’s own knowledge base that includes detailed instructions for this process from the links below.
The following are the Optuma folder locations that you will need to add exclusions for:
Note: If you are an existing client and have used Market Analyst, you will use the ProgramData\Market Analyst file below. If you are a new client and haven’t used Market Analyst, then you will use the ProgramData\Optuma file below
Note: Some of the folders listed above can be hidden by Windows. For information on displaying these folders, please click here.