This article will take you through the process of setting up Avast Pro to allow Optuma full access to the internet. This should prevent any problems downloading End of Day data, or installing updates to the software.
Open your version of Avast Antivirus software.
Select Real-Time Shields from the vertical menu in your window.
Select the Protection Status menu under the Real-Time Shields heading.
You will be presented with a circular diagram with a list of various Real-time shield options; from here you can customise your shield to suit your specific needs.
Select File System Shield. In the window that opens, select Expert Settings.
Select Exclusions from the vertical menu bar at the left-hand side of the screen.
The Exclusions window will open, within this window, you can add the files and directories you need to exclude from antivirus scans.
At the bottom of the preset exclusion list click the Add button, then left-click the Browse button to navigate to the first Optuma folder. With the folder selected click the OK button to be taken back to the exclusion list.
You will need to repeat the above process for the following Optuma folders:
Note: If you are an existing client and have used Market Analyst, you will use the ProgramData\Market Analyst file below. If you are a new client and haven’t used Market Analyst, then you will use the ProgramData\Optuma file below.
C:\ProgramData\Market Analyst\ C:\ProgramData\Optuma
Note: The first program files listed are for the 32-bit version of Optuma, the second files listed are for the 64-bit version of Optuma.
C:\Program Files\Market Analyst 8\ C:\Program Files\Optuma
C:\Users\[Account Name]\AppData\Local\Market Analyst 8\
C:\Users\[Account Name]\AppData\Local\Optuma\My Documents\Market Analyst 8 \Documents\Optuma
Note: Some of the folders listed above can be hidden by Windows. For information on displaying these folders, please click here.
Once you have selected all of the directories you wish to exclude from antivirus scans, click OK. You can then reopen Optuma and you will no longer receive any notifications from Avast Pro.