Remote Assistance: TeamViewer for Mac Systems
If you are requested to instigate a remote support session with a Optuma technician, please follow the below procedure if running Teamviewer on your MAC.
1. You will need to download the **Quick Support** module by clicking [here](https://get.teamviewer.com/optuma-support).
2. The file will be downloaded as a Zip file which may take several minutes to complete. You will need to wait for the download to be completed before moving to the next step.
3. The extracted file will usually be located in the **Downloads** folder. You may need to open **Finder** and then click on the Downloads Folder to find the **TeamViewer** Application.
As mentioned the file is downloaded as a compressed Zip file which needs to be extracted using the **Archive** utility. To do this simply double click on the **TeamViewerQS\_mac.zip** file, this will extract the application.
4. The unzipped file is the actual Team Viewer application, select the application then drag the file to your **Applications** folder.
5. You can now start the Team Viewer application, double click the **TeamViewer QuickSupport** icon and the following window will then display.
6. **Quick Support** will display your personal Team Viewer identification number and a random password. Please note that the identification number and password displayed in the above image is only an example.
7. If requested you will need to provide **Your ID** and **Password** to the Optuma technician to instigate the remote support session.
8. When the Optuma support team connect to your system a dialogue box will appear asking for your permission, click the **Allow** button to initiate the the connection.
