Skip to content
Optuma Knowledge Base

Unable to Login after Mac OS Catalina Update

By Optuma Team · Updated 2019-10-11

Overview

Section titled “Overview”

After upgrading Mac OS to Catalina the Optuma program will not load within Parallels, instead a small information window is displayed briefly before the program is closed:

Ex8

Additionally when you attempt to install / reinstall Optuma within Parallels a decompression error is encountered:

Ex9

Cause

Section titled “Cause”

macOS Catalina 10.15 introduced more privacy restrictions, Parallels Desktop application needs additional access to be able to work as before.

Solution

Section titled “Solution”

On Mac menu bar click on Apple logo > System Preferences > Security & Privacy > unlock settings by clicking Screenshot_1 > on the left side scroll down and select Full Disk Access menu > on the right side put checkmark for Parallels Desktop.

Cookie preferences

Choose which categories of cookies you allow. Strictly-necessary cookies are always on. You can change this any time via the "Cookie Settings" link in the footer.

  • Functional

    Remember preferences like dismissed banners and your dark-mode choice.

  • Analytics

    Help us understand how the site is used so we can improve it.

  • Marketing

    Measure our advertising and help us reach people who may be interested in Optuma.