Skip to content

Troubleshooting and FAQs

Are you having issues getting Optuma to work? You may find the solution you are looking for here.


Antivirus and Security Software

Occasionally security software can cause problems for Optuma, such as inhibit connection to our servers or return false virus alerts when downloading data. To see how to add Optuma to the “trusted” list in your security software see here:

FAQs

This section contains articles that are common questions and support issues.

Troubleshooting

Troubleshooting Optuma.

Choose which categories of cookies you allow. Strictly-necessary cookies are always on. You can change this any time via the "Cookie Settings" link in the footer.

  • Functional

    Remember preferences like dismissed banners and your dark-mode choice.

  • Analytics

    Help us understand how the site is used so we can improve it.

  • Marketing

    Measure our advertising and help us reach people who may be interested in Optuma.