Optuma access denied when accessing from China

ISSUE

Unable to access Optuma when located in China: getting an ‘unable to reach servers’ error message when logging in.

CAUSE

Access to our servers is being blocked by the local internet services provider (ISP).

SOLUTION

The only solution is to use a VPN service to change your IP address to location outside of China. One of the better services available is Private Internet Access. Click the banner below to sign up (note: there is a 7 day money-back guarantee).

PLEASE NOTE: If you choose to install Private Internet Access or any other VPN service then you do so at your own risk.